I've submitted a ticket to Canvas, no response yet. Some parent/observer users in our school district receive the message in their parent app on their calendar with a red exclamation mark and the message "There was an error loading events. Pull to refresh to try again." I am also experiencing this issue. The calendar events appear just fine in the web version. We have tried the following:
Nothing seems to resolve the issue. Any help or advice would be appreciated.
Solved! Go to Solution.
Just received a response from Instructure...
Hello, Our engineers have deployed a fix for this issue. Please update your mobile Canvas apps and let us know if you continue to see this behavior. We will diligently investigate to ensure the issue is completely resolved. Keep learning! Support Panda Notifier of Things
I thought that I had seen that they deployed a fix in Beta, but that it wouldn't roll out to production until 11-4. Can you confirm which information is accurate? I want to make sure before I follow up with our end users.
Hi Kirsten, I posted that by mistake then quickly deleted it. That was in relation to another support ticket I have open. I just updated my app and the calendar events are now appearing.