Community Champion

Reply to notification doesn't go through

Is anyone else having issues with faculty replying to notifications via mobile Outlook, and it doesn't go through? I have a faculty member that has replied to several Canvas conversation notifications via Microsoft Exchange on a mobile phone. The responses are not going through to the students. There doesn't seem to be a record of it in Canvas, as well. 

3 Replies
Community Novice

I have a teacher who receives InBox communications inconsistently to her Outlook.  Some are forwarded and some are not. 

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Community Contributor

Not sure if this may be related, but I have two faculty who have reported not being able to reply directly via a Canvas notification, and the only email they have associated with their Canvas account is their college email which is marked as the default email address and appears to be confirmed, but they keep getting the "could not send because this email is not confirmed" message.

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Coach Emeritus

 @sbeck1 ,

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 


Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.



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