Catalog Enrollment -> Canvas Enrollment didn't complete?

Community Explorer

A student encountered an issue when trying to register for a free course.

The student shows up in the revenue report multiple times in catalog, but did not show under "people" as a student in the course in canvas.

A few weeks ago, I registered for this course and received an email confirmation but when I tried to access the course through canvas it says, "problem with your registration". From this notice, I attempted to re-register for the course but when I clicked on to enroll in course it says there is an "error processing my registration".

We contacted support who impersonated the student and was able to register with their account successfully. Has anyone encountered this issue before? I'm hoping it was just a blip, but my team wanted me to check with the community about it.


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