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sbarry2
Community Member

Issuing Certificates after the course is completed.

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We are using certificates in a course that lasts one day. When the instructor marks the student as "Present" at the end of the course, through Roll Call, they are issued a certificate. The problem we are encountering is that when the course end date passes (the same as the course start date) the participant no longer has access to the certificate in their Catalog dashboard. So if the participant waits to print/download their certificate until the next day they no longer have access. The course shows as Expired. We want the date in the certificate to be the date they completed the course, so extending the course dates won't work for us.

Am i missing a setting (allow user to access to certificate after course completion, perhaps?) The setting in Canvas "Only allow access to course during the dates is NOT checked.

Thanks, I am sure I am missing an easy step but I can't figure it out.

1 Solution
erinhmcmillan
Community Team
Community Team

Hi, Steve,

I apologize that no one has been able to answer your question. The logic for Catalog Certificates is that they will appear for viewing/download as long as the certificate was earned before the course ended (includes both the date and time you set). However, if they finish the course after the end date, they won't have the option to view or download the certificate.

If you are still experiencing trouble with this and can verify that you have students completing courses before the end date but not being able to view the certificate, please file a support ticket so our team can look into it for you.

Thanks!

Erin

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7 Replies
jperkins
Instructure
Instructure

Steve,

There is a "new" checkbox at the course or account level settings that restricts students from seeing previous courses. It might be something to do with that.... How do I set student access for an account before or after the course date?

Jeremy,

Actually if that option is selected the course doesn't appear in the Completed tab at all. But thanks for the idea so I could check!

Thanks,

Erin

erinhmcmillan
Community Team
Community Team

Hi, Steve,

I apologize that no one has been able to answer your question. The logic for Catalog Certificates is that they will appear for viewing/download as long as the certificate was earned before the course ended (includes both the date and time you set). However, if they finish the course after the end date, they won't have the option to view or download the certificate.

If you are still experiencing trouble with this and can verify that you have students completing courses before the end date but not being able to view the certificate, please file a support ticket so our team can look into it for you.

Thanks!

Erin

abaqi1
New Member

I Finish My Infiction Control Course On Sun 7th On OUGhst ,but I Did not Resive My Certificat

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kona
Community Coach
Community Coach

 @abaqi1 , you would need to contact the Instructor of the course about this issue. This is the global Canvas Community and we don't have information or control over things like this.

bromanski
Community Member

This is helpful. How do you automatically issue a Catalog certificate using "roll call"?  I thought Catalog Certificates could only be issued with the completion of an assessment.

trinaadams
Community Member

 @sbarry2 ‌

I see this comment in your initial post: The setting in Canvas "Only allow access to course during the dates" is NOT checked. This setting is toward the middle of the course details page. Our team also selects that setting.

I am curious if there is another box restricting the certificate access. Closer to the bottom of the course details page are two more boxes related to restricted viewing. I noticed today if "Restrict students from viewing course after end date" is checked, then the

  • ability to download the certificate goes away
  • listing falls off the transcript
  • all the numbers within the table at the top of the transcript were recalculated
  • tile evaporates from the Canvas Dashboard
  • course does not show in the Canvas list Courses/All Courses

The method I use to keep certificates available but course access restricted is to create a module title of "Course Closed" and publish it. From there, unpublish all modules with course content. As mentioned, triggering the certificate must happen between the Starts date and Ends date within course details.

#catalog certificate#restricted access#restrict students from accessing course