Inactive Links in "Help" Menu

[Chris_Hofer]

  This idea has been developed and deployed to Canvas

  Idea will be open for vote May 5 - August 5 Learn more about voting...

In the Administrative Pages of Canvas, under Settings >> Settings tab, there is a section called Custom Links to include in the help dialog popup.  In this section, we added our toll-free Canvas Help Desk phone number as a custom link for instructors and students to use.  The issue is that when people click on Help, this row is still clickable...even though it's just displaying a phone number.  When people click on this in the Help menu, a new tab/window opens up displaying Canvas.  I would like to see custom help fields where it would be information only (such as a phone number)...nothing that actually creates an active link in the Help menu.

  Comments from Instructure

For more information, please read through the Canvas Production Release Notes (2016-10-29)

[buddyhall]

Why not make it a mobile phone dialer link?  a href="tel:+18005551234"

[Chris_Hofer]

 @buddyhall ​... but what would I put in the URL field?  I don't think I can really use HTML code in that box.  How would your suggestion work when viewing the Help menu from a desktop/laptop?  Just curious.

[buddyhall]

For the URL field, enter:

tel:+18005551234

but put the real number.

It depends on the browser on a desktop or laptop.  Safari on my Mac gives me the option to call from my mobile or add a contact. IE on my Windows machine gives me the option to Call with Lync.  I think it you have Skype installed you also get a option to Call with Skype.  Most modern browsers seem to handle it pretty well.

Test it out on your test instance of Canvas and see if you think it might work for you.  It seems to work well for us.

[jordan]

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[Renee_Carney]

  This idea has been developed and is On Canvas Beta How do I access the Canvas beta environment?

For more information, please read through the Canvas Beta Release Notes (2016-10-17)​

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[Renee_Carney]

  This idea has been developed and deployed to Canvas

For more information, please read through the Canvas Production Release Notes (2016-10-29)

[Renee_Carney]

Thank you to  @Chris_Hofer  for submitting this idea, as well as,  @buddyhall  for your contributions. Your investment in this idea helped refine a feature which is now part of Canvas!