Canvas Mobile Push Notifications Error

[DW173]

In the Canvas Mobile App settings, there is a settings menu called "Push Notifications. Selecting this takes me to the "An unexpected error occurred."

The app version is 6.26.0 and my phone is a Moto g power 2021 running Android 11.

[StephenLank]

Hello @DW173 ,

Sorry to hear that you are having difficulties with push notifications! In the past, this error has surfaced for local device-based issues. For Android users, there are a few variables that we will want to rule out to ensure that you are able to successfully use your Canvas Mobile App. To troubleshoot, please first confirm that your Android device is up to date, that your specific Canvas Mobile app--either Student, Teacher, or Parent/Observer--is up to date (the last update took place quite recently, on Aug 21, 2023), and, perhaps most importantly, confirm that your device settings allow for push notifications for app permissions. This can be super different for every device, which is why we are somewhat limited in what we can do to help with something like this, however I hope the above steps are helpful!

Best,

Stephen