Difficulty logging into the mobile app on iOS with SAML

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Community Champion

We're having a problem logging into the mobile app on iOS devices for our school.  I've opened up a support case that was escalated to developers, but they've been quiet since then. Has anyone experienced something similar?

In the Canvas app, when you search for our school, it opens the login page as you would expect. On a successful login, it loops back to the find your school page and doesn't actually log people in. On an unsuccessful login, the login page gives an error and you can try again (so that part seems to be working well).

It doesn't happen on web, mobile browsers, or the android app. We have a large majority of iOS devices on campus over Android so it's a pain for most of our students.

1 Solution
Instructure Alumni
Instructure Alumni

We found the issue where one institution was unable to login (yours,  @buddyhall , and that fix has been pushed to Apple for review as of last week. As soon as we can get through the app review process, the fix will be out. Look for it in 3.11.2.

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