[ARCHIVED] Issues with opening Kami assignments on iPad with Canvas app/Google Authorization?

[MrsLeGrant]

EDIT TO THE EDIT: So according to Kami support, the inability to open Kami assignments for grading is a Canvas iOS issue.  While I think Canvas is aware of it, not sure if there is any action on their part to fix it.  Apparently Canvas didn't set up authorizations for Kami/Google Drive with their update, which is now causing the issue.

The SECOND issue: having to open an assignment in Kami before a student does, is a Kami "fix" because of issues around who created the document in Kami.  So for now the workaround is that teachers have to load and open the assignment before the students.  I'm not thrilled about this and it wasn't clear if this is a temporary fix, or if this is now a step that must be included whenever creating a Kami assignment.

EDIT: It appears that Kami is aware of the situation and is working to fix it.  Workaround suggestions are greatly appreciated!

Hello, 

I am a high school teacher.  We are online full-time currently.

We use Canvas as our LMS and have integrated Kami for students to complete and submit assignments.

I use my iPad to grade Kami assignments with the Canvas app; until today, it has worked perfectly.

Now when I try to open student Kami assignments in the Canvas app for grading, I first get an authorization message; then when I try to authorize, I get an error message about unblocking pop-ups.  I have done this and still get the error message.

Is anyone else having this issue, and is this a Kami issue, an iPad issue, a Canvas app issue, or a Google issue?  I'm really frustrated here because the whole point of using the ipad is to make it easier to grade student work than on a laptop, and now I can't access their assignments at all.

[angelfloyd]

YES!!  SAME ISSUE!  HELP!!!

[MrsLeGrant]

No issues grading other (non-Kami) assignments through Canvas app on the iPad, so I'm starting to really suspect it's a Kami issue, although iPads and Canvas Teacher were both updated recently so it could just be the perfect storm. 

I've sent screenshots and emails to Kami for help but the automated reply said they were getting hit hard with emails, so I am guessing we're not the only squeaky wheels.  Can grade just fine with Kami and through Canvas on my laptop...but it was a lot easier to comment/write using the iPad.

[angelfloyd]

Right...I've been trying everything today.  I hope that it's something that can be resolved because grading with the App is so easy!

[Tylka]

Well. Given I had this issue show up today. Maybe there will be resolution in a few days. Until then stop working so much?

[michael_hartman]

I am having the same issue. The funny thing is I tried it on my Iphone in the Canvas app and it opened just fine. I have to log into my google account when I click that it pops up and has me verify my google account. So I think it is an Ipad + Canvas + Kami issue. I emailed Kami as well, but I am waiting for a response.

[MatthewBaker]

Same...

[vowellecon]

Same issue and still no reply from Kami 5 days on.

I've included screenshots here.

Assuming it is a glitch on Kami's end but possibly something with pop-ups or Google authorization could be addressed by Canvas developers?

[Lynn9905]

I too am having problems grading Kami and Google Cloud assignments with the teacher app.  Another issue I am having with Kami is with my students opening their assignment in Kami.  I have to open each and every assignment before they can access it.  According to Kami, this is because the file was shared to me by another teacher.  However, the files were not shared to me by another teacher.  I upload the files to my Google Drive and into Canvas the same way I have added every other assignment.

[MrsLeGrant]

Having the same issue with "locked" Kami assignments and students being unable to open them.  I don't get it.  Not sure if it's a separate Kami issue from the iPad situation.

[snicole7903]

We are all having the same issue at my school.  As teachers we are having to open every kami assignment before the kids can get into it.  This was not an issue before.  Does anyone have an answer?

[MrsLeGrant]

See my edits at the top.

Inability to open assignments for grading is a Canvas Teacher app issue.

Teachers having to open an assignment before the students can is a Kami "fix" for an issue I don't understand (I also never use assignments made by others).  I don't know if it's a permanent step or a temporary fix.

Hope that helps a little...be a squeaky wheel and email Kami support about the second issue, for sure!

[michael_hartman]

I found an easy work around. (I hear the eye roll, I hate work arounds too. Something should work the way it is designed and suppose to work). If you use the browser on the Ipad and not the app it will open and work just fine. It seems to be something with the Canvas app that is not allowing the pop up to authorize the google connections. Hope this helps for now.

[vowellecon]

Received this from Kami Support late Friday, seems they're aware that it's an issue within Canvas Teacher on iOS. 

As Michael mentioned, Kami works within the Safari Browser, but not at the same speed as SpeedGrader on an iPhone or iPad. 

If there were a way to preload Kami in Canvas SpeedGrader through Chrome/Firefox, it would make the experience much faster. As is: it seems like we have to wait for Kami to refresh/reload as well as a several MB file each time you move onto a new student. Slowing down the swipe and grade process significantly. 

"Thank you for reaching out regarding this. I’m sorry to hear that you’ve encountered this error, and I am happy to clarify this for you.

We are currently aware of this "pop-up blocked" error occurring for multiple users using the Kami-Canvas integration on IOS Devices. Our engineering team is currently looking into what is causing this to occur with Canvas. I will update you as soon as we have any more information and on the steps for resolving this going forward. I'm sorry for any inconvenience this causes.

There are a couple of other things you can make sure of right now to help resolve this:

1.) "Third-Party cookies and pop-ups" are allowed.

2.) Your browser app (Chrome/Safari) are up to date.

You may need to try and use a different device for the meantime, while we fix this issue."