iOS Not Allowing Attachments in Canvas Messages

[ngsell]

One of the teachers in my building cannot attach photos or files to her messages in the Canvas Teacher App on her iPad. Every time she tries, it gives her an error and says it can not upload or upload failed and cannot be sent. She is updated to iOS 18.3.1. She can attach photos and files on her laptop, so I do not think storage is an issue. However, I did delete some of the messages in her inbox to see if that was an issue. I reset her cache, deleted the app, restarted the iPad, and downloaded the app again. The file size is not too large. I cross-checked all of her settings with my iPad (which attached a file successfully) and everything is the same -- all of the iPad settings and the Canvas teacher settings. Has anyone run into this issue before? Thank you for your help!

[NoahBoswell]

Hi @ngsell ,

Thank you for posting on the Instructure Community! I apologize nobody has responded to your message until now.

While I hope this issue has been resolved by now, I thought I'd provide you with a little bit of insight for the future. I always recommend ensuring it's a supported file type, however I would also ensure that she has enough storage in her course. Canvas Admins for your school have the ability to control the storage quotas, and if she exceeds the storage quota, then files will not be able to upload correctly. You can see this information via the Files tab in your course navigation menu, towards the bottom-left of the files page (once opened).

I hope this helps a bit!
Noah