cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mjennings
Advocate

Multiple notifications

Jump to solution

One of my faculty members is getting all of the app notifications twice and wondered if anyone else was noticing this. I checked her notification settings and didn't see anything I thought was out of the ordinary. Suggestion appreciated!

Labels (1)
3 Solutions
rseilham
Community Coach
Community Coach

Hey  @mjennings ! 

Does the faculty member have two users? I notice that sometimes I get weird behavior caused by multiple users.  Besides that, I'd try all the following: 

  1. Sign out of the app, and sign back in 
  2. Delete the users from the app and sign back in
  3. Reinstall the app
  4. Turn off notifications at the device level (in the settings) for a few minutes and then turn them back on
  5. Turn off all notifications in Canvas under "Push Notifications: For all devices" wait a few minutes and turn them back on

Let me know. 

Thanks,

Ryan

View solution in original post

Just an update to say that she deleted the app and reinstalled and this seems to have resolved the issue. Thanks again!

View solution in original post

KeenanTaylor
New Member

I'm having the same issue and it's getting really annoying. This has been happening for over a year. Deleting and reinstalling the app does nothing. Deleting all accounts and signing in again does nothing. Turning off notifications and turning them back on does nothing.  When are we going to get an actual solution to a four year old problem?!

View solution in original post

16 Replies
rseilham
Community Coach
Community Coach

Hey  @mjennings ! 

Does the faculty member have two users? I notice that sometimes I get weird behavior caused by multiple users.  Besides that, I'd try all the following: 

  1. Sign out of the app, and sign back in 
  2. Delete the users from the app and sign back in
  3. Reinstall the app
  4. Turn off notifications at the device level (in the settings) for a few minutes and then turn them back on
  5. Turn off all notifications in Canvas under "Push Notifications: For all devices" wait a few minutes and turn them back on

Let me know. 

Thanks,

Ryan

216555_youreawesome.gif

Thanks! I have forwarded this over to her and will let you know what she says.

Just an update to say that she deleted the app and reinstalled and this seems to have resolved the issue. Thanks again!

So glad to hear that! Let me know if the issues comes back. 

Have fun doing this every few months as Instructure refuses to correct the issue.

bkraus
Instructure Alumni
Instructure Alumni

Hey, sorry this happened! The fix was rolling out yesterday, and may bleed into today if it wasn't completed yesterday. No app update needed, it was a fix that was pushed server side. Let us know if you continue to see this issue after today!

Issue solved

Continue to have same issue 

Loooongdivision
New Member

Me too! I get each notification three times. 

I am also getting each notification 4 times. 

Deleting and reinstalling the app seems to have fixed the problem. 

0 Kudos
jon_hoekstra
Community Member

Um, 4 copies of each notification here. "Delete and reinstall the app" seems like a poor solution, especially if it's going to happen again. Notifications are important to me but I'd rather not swipe four times and be confused about whether I'm missing something in the process.

DTMcCartney
Community Member

I can't delete and reinstall the app because I don't use the app.  I receive between 2 and 20 copies of notifications for everything from grade changes to Zoom recordings being posted.  Turning off the notifications isn't an option because I'm the Administrative Coordinator for my program and I have to keep track of the notifications so that when students come back and say "I didn't know", I can point to exactly when the notification when out.  These notifications will hit both my Canvas inbox and my Outlook inbox, so it's double work deleting double notifications.

blong
Community Participant

We are also seeing the multiple messages being transferred to Outlook.  One faculty member just sent me a screenshot from Canvas Communication itself showing she has 5 copies of the same message inside of Canvas as well.

KeenanTaylor
New Member

I'm having the same issue and it's getting really annoying. This has been happening for over a year. Deleting and reinstalling the app does nothing. Deleting all accounts and signing in again does nothing. Turning off notifications and turning them back on does nothing.  When are we going to get an actual solution to a four year old problem?!

 
0 Kudos

Sure seems like never...