Canvas Portfolio's throwing 500 error for almost 1 month

[NickKays]

Hi All.

We are trying to investigate the new portfolio tool in our Dev environment, and while it briefly worked after we set it up, it's been throwing an error for almost a month now. 

error:

{"statusCode":500,"message":"Internal server error"}

I've had a ticket open with support (case 12993337) but haven't had any luck progressing what is going on other than they are investigating. 

I was wondering if anyone else is having these issues as it seems pretty odd a tool would be completely broken for so long with no updates.

Cheers
Nick 

[ldavenport4015]

Hello @NickKays , 

If you have re-installed the LTI using the NEW installation instructions found here, then I would create ANOTHER Canvas Support ticket to address the issue. I have not seen Instructure very active in this forum. 

Hope you get it working soon!
Lynn

[NickKays]

Good news! I deleted the old config and re-followed those steps and portfolios is now working.

Thanks heaps for your reply!

I'll update the ticket so hopefully they can suggest this to any other admins who run into the same issue. 

[ldavenport4015]

@NickKays Glad that worked! Would you do me a huge favor? I am one solution away from becoming a Community Contributor in Canvas...would you mind accepting my suggestion as a solution? This might be cheating to get there, but I want to check this off my list. Thanks!!