Known Issues and Workarounds

[Dalma_Schnell]

This thread provides updates on known issues affecting the Portfolio EAP tool, along with recommended workarounds to help minimize disruption while we work on permanent fixes. We encourage users to check here regularly for the latest information.

[Dalma_Schnell]

Update on “Unable to get the available courses” Error

We are aware of the error message stating “Unable to get the available courses. Please try again later.” that some users have been encountering. This issue is caused by users having multiple account associations, which affects course retrieval in the portfolio tool.

Our team is actively working on a fix to resolve this problem.

In the meantime, as a workaround, creating a new test user with the educator role will allow the tool to work smoothly without triggering this error.

Thank you for your understanding and patience as we work through this.

[brendaa]

We've started testing Enhanced Portfolios, and it seems that the "unable to get the available courses" error remains an issue. Suspecting that having multiple account roles might be causing this, I removed our test account from any Teacher roles so that it only has a student role in classes. Even after multiple logins and logouts, that test account still can't see the evaluation portfolio for classes it's enrolled in. I've attached a screenshot of the error.