cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
apball
Community Member

Broken SMS Link

Jump to solution

Hello,

Recently, Canvas has begun sending broken links via SMS to users who still receive them from announcements or grade changes. When a SMS notification is sent out, the link they get is https://lcsc.instructure and is leaving off the .com part of the URL. Is there a way to change these settings in Admin now that the feature has been mostly deprecated?

Thanks,

Alex

Tags (2)
1 Solution

Accepted Solutions
rpsimon
Community Contributor

I looked at the Notifications section in the Admin settings and I don't see anything related to this.  It might be a good idea for you to report this to support by submitting a ticket to the Service Cloud.  The other option would be for you to reach out directly to your CSM.  Hope this helps.

View solution in original post

0 Kudos
2 Replies
rpsimon
Community Contributor

I looked at the Notifications section in the Admin settings and I don't see anything related to this.  It might be a good idea for you to report this to support by submitting a ticket to the Service Cloud.  The other option would be for you to reach out directly to your CSM.  Hope this helps.

View solution in original post

0 Kudos

Rebecca, this was a great answer you gave! Thanks for being so helpful to your fellow community members, especially in these difficult times. Please check your direct messages for a small token of our appreciation. :0)

Thanks again for all that you do and keep up the good work!

Sincerely,

Canvas Community Team