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kennethw
Community Member

Can't view media submission?

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Sometimes when trying to view a student media submission, I get a message saying that it is being converted and to check back later. But even when I check back another day or week, it still shows the same message. Any way to know if I'll ever be able to view this submission?

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Robbie_Grant
Community Coach
Community Coach

 @kennethw ,

When you see this message, I would highly recommend that you open a ticket with Support (Help > Report a Problem).  When we have seen this, we have been informed that the media file upload did not complete before the student left the page.  In some instances it was simply "stuck" and Support had to intervene.


Robbie

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Robbie_Grant
Community Coach
Community Coach

 @kennethw ,

When you see this message, I would highly recommend that you open a ticket with Support (Help > Report a Problem).  When we have seen this, we have been informed that the media file upload did not complete before the student left the page.  In some instances it was simply "stuck" and Support had to intervene.


Robbie

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Good to know. Thanks!

Kenny Wiser

Choral Director

Performing Arts Department Chair

Provo High School

(801) 373-6550 Ext: 3317

kennethw@provo.edu

provohighchoirs.weebly.com

On Tue, Apr 14, 2020 at 3:00 PM Robbie Grant Admin <instructure@jiveon.com>