[ARCHIVED] Cannot add students to a course

[GregWaldrop]

I need to add students to a course.  This is a simple routine task.

Today after adding the email, verifying or providing the student name and setting the role to Student, I receive a red error message that says INTERNAL ERROR.  The class needs to begin within a few hours.  I have tested and I can add students to other classes.

I have started a support ticket but I have no idea if the response will be within hours or days.

Any suggestions on how I can resolve this issue?

Thanks!

[SusanNiemeyer · Accepted solution]

Are you teaching your own course through the Canvas Free accounts or are you teaching at an institution? I teach at a community college, and the rosters are uploaded for us. We cannot add students to our Canvas courses ourselves.