Canvas-BBB integration error: Error joining conference

[danielasiegbuna]

We have independent installations of Instructure Canvas and BigBlueButton setup in respective servers.

We are unable to create conferences using the Canvas BBB plugin. Canvas displays a "There was an error joining the conference" error (as below) (despite setting up the plugin with the correct URL and salt).

We are already using FQDN instead of the IP. Do you think there is anything else we should try ?

We checked the canvas source and suspect that the following code snippet ( from canvas/app/controllers/conferences_controller.rb ) is where the error is being triggered (specific code highlighted). Any help, any one ?

 def join

    get_conference

    if authorized_action(@conference, @current_user, :join)

      unless @conference.valid_config?

        flash[:error] = t(:type_disabled_error, "This type of conference is no longer enabled for this Canvas site")

        redirect_to named_context_url(@context, :context_conferences_url)

        return

      end

      if @conference.grants_right?(@current_user, session, :initiate) || @conference.grants_right?(@current_user, session, :resume) || @conference.active?(true)

        @conference.add_attendee(@current_user)

        @conference.restart if @conference.ended_at && @conference.grants_right?(@current_user, session, :initiate)

        log_asset_access(@conference, "conferences", "conferences", 'participate')

        if url = @conference.craft_url(@current_user, session, named_context_url(@context, :context_url, :include_host => true))

          redirect_to url

        else

          flash[:error] = t(:general_error, "There was an error joining the conference")

          redirect_to named_context_url(@context, :context_url)

        end

      else

        flash[:notice] = t(:inactive_error, "That conference is not currently active")

        redirect_to named_context_url(@context, :context_url)

      end

    end

  end

Regards,

daniel

 @ffdixon ‌