Community Help

twalker72 · ‎02-21-2020

HI there! My canvas is not working. My cards are blank even though I am registered for classes and When I click on any tab it just takes me to a blank page. I am not sure whats going on?

Bobby2 · ‎02-21-2020

Hi there @twalker72 Thank You for your question.

I'm suspecting this is a browser issue.

Here are some ideas for you to try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student?

Sing out if you need a hand.

Bobby2 · ‎02-21-2020

Hi there @twalker72 Thank You for your question.

I'm suspecting this is a browser issue.

Here are some ideas for you to try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student?

Sing out if you need a hand.

Canvas Malfunction