Canvas Speedgrader downloading of JPG and PDF file is too slow

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FRANCISCOFOJAS
Community Member

My internet connection is 200 MPBS. All the functions like youtube, google search, facebook and Netflix are perfectly working efficiently. But when canvas speedgrader is use to download attached JPG and PDF file, the canvas download is extremely very slow. This would not be reliable for online classroom management. Someone could help me?

1 Solution
nmbucklein
Instructure
Instructure

@FRANCISCOFOJAS I am sorry to hear that you are experiencing these slow speeds while using Speedgrader! Most issues regarding slow speeds are browser related, but if you would like to reach out to our Support team, they will be able to investigate your specific situation in more depth! Here a page that will walk you through contacting that team:  How do I contact Canvas Support? 

Thanks for using the Canvas Community!

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