[ARCHIVED] Canvas will work on my Macbook but not my iMac

[jrrose4]

When I try to use canvas on my iMac not everything on the page will load. I can see the menu but the actual content is just blank. So I can click on modules or grades but the pages are blank. I have a 2012 iMac and have tried in both Firefox and Safari with no luck. But everything works just fine on my 2016 Macbook Pro. I'm at a complete loss as to what is going on and how to fix it.

[stuart_ryan]

Hi Jessica,

Let's see if we can narrow this down for you. A few questions to kick us off (and, apologies if some of these seem basic, I like to make sure I do not assume anything)

• Are your iMac and MacBook on the same network when you have tested that one works and the other doesn't?
• Have you tried Chrome by any chance? I know you mentioned Safari and Firefox, however Chrome seems to often be the one that just works when we encounter the odd unusual issue
• Could you possibly try in Incognito or Private mode, often these disable plugins in the browser and that can ascertain if there is a plugin causing an issue (if everything works in incognito mode).
• Are you running any firewall, antivirus, or security software on your iMac that you aren't running on your MacBook?
• Are your iMac and MacBook running the same version of MacOS (and if so, what version)?

I look forward to hearing from you!

Stuart

[Stef_retired]

Hi,  @jrrose4  Welcome to the Canvas Community! Stuart has given you a comprehensive set of troubleshooting steps. It seems likely that the OS on your 2012 Mac will not support an upgrade to Safari 12 or 13 (those are currently the two latest versions) or updates to one of the two most recent versions of Firefox or Chrome. Here are the computer specification documents for your reference:
What are the basic computer specifications for Canvas? 

Which browsers does Canvas support? 

So I hope Stuart's advice gets you back on track!