[ARCHIVED] Colleague-Canvas faculty enrollment issues

[ebloomfield]

When we add a teacher to a course in Colleague, the enrollment is reflected in Canvas.  If we replace the original teacher, in Colleague, the enrollment in Canvas only adds the new teacher and does not remove the instructor who is no longer assigned to the course in Colleague.

Can anyone help shed light on why this may be happening?  Thanks in advance - I am manually having to correct faculty enrollment and that takes a lot of time.  I am certain there is a way to avoid this extraneous labor - I just need help figuring out how.

*Our student enrollment drops/adds as expected.  This issue only occurs with faculty enrollment.

Thank you,

Dr. Ellen Bloomfield

[KeithTerrill]

Dr. Bloomfield, Were you able to come to a solution for this issue? I am experiencing a similar issue and would love to hear how you came to a work-around or solution.

[ebloomfield]

Keith - Thank you for asking! I have reached out to our Registrar and hope to get you an SOP document with our procedure. If not, i'll be back to explain as best i can.

[patfm]

I am curious if your Colleague integration is a batch SIS integration or if it uses Ellucian's ILP.  We are having similar issues between Banner and Canvas -- many faculty assignments are in Canvas that should NOT be.  We are using ILP 5 which is supposed to remove instructors when they are removed from Banner.  We will be issuing a ticket with Ellucian soon once we identify more exact scenarios.  We had to do a reconciliation and will be running a batch job to remove the Canvas teachers/instructors who are no longer assigned to the courses in our summer session which starts soon.

[ebloomfield]

Here is our SOP for handling faculty changes Colleague/Canvas.