[ARCHIVED] Do they not want us to use the Canvas Community? Log in problems are making it inconvenient.

[dljoyork]

Lately, every time I try to access the Canvas Community, I want to pull my hair out!  While already logged into Canvas, I click on the Help option to Search the Guides.  I try to post a question and it tells me that I'm not logged in.  I follow the prompts to log in and it kicks me back to the Canvas Dashboard.  The question I spent time crafting has vanished. 

I've called Canvas support and they said to clear my browser.   Well, that does work, but only if I clear all browsing data in Chrome.  That is annoying because I have to do this every time I want to use the CC, then I have to spend a lot more time adding my data back to everything else again.  It is very frustrating and wastes a lot of my time.  I love the community, but it is almost not worth participating in it anymore.

[rico387]

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@garageband wrote:

Lately, every time I try to access the Canvas Community, I want to pull my hair out!  While already logged into Canvas, I click on the Help option to Search the Guides.  I try to post a question and it tells me that I'm not logged in.  I follow the prompts to log in and it kicks me back to the Canvas Dashboard.  The question I spent time crafting has vanished. 

I've called Canvas support and they said to clear my browser.   Well, that does work, but only if I clear all browsing data in Chrome.  That is annoying because I have to do this every time I want to use the CC, then I have to spend a lot more time adding my data back to everything else again.  It is very frustrating and wastes a lot of my time.  I love the community, but it is almost not worth participating in it anymore.

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i can’t log into canvas on my iPad or phone yet I can get into here. It is the same name and password. I’ve asked for a reset 3 times over the course of two hours and have heard nothing. Anyone have any ideas?

[Ron_Bowman]

@dljoyork -

I have never experienced that problem.  Although I have my browser history/cache cleared every time I log out.

Have you tried opera, firefox, or edge to see if the problem exists in those browsers?

I really don't like the solution to issues in Canvas being clear your cache and history - this has come up with other issues.