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Peter_Shapiro
New Member

Download from Zoom. This XML file does not appear to have any style information associated with it.

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We are seeing this message come up when trying to download Zoom recordings from the LTI. Sometimes the download does begin after several tries. This is occurring in several course sites.

Screen Shot 2020-08-26 at 9.54.27 AM.png

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I believe you are correct. It seems that this all cleared up once Zoom was able to handle the initial crush of users when the academic year started.

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Chris_Hofer
Community Coach
Community Coach

@Peter_Shapiro ...

I'm not 100% sure that Canvas Community members would be able to help diagnose this issue because Zoom would be considered a third-party integration with Canvas.  Have you tried reaching out directly to the folks at Zoom to see what they recommend?

I believe you are correct. It seems that this all cleared up once Zoom was able to handle the initial crush of users when the academic year started.