Empty on Canvas Online classes and gradebook

[EunyoungKwon]

Hi There,

When clicking on "Canvas Online classes and grade book", it takes me to Dashboard view but it just shows empty screen without any contents. On left-hand side menu, "Account" and "Course" menus don't show up as well (as attached). Can you please help me understand why empty screen shows on Dashboard and the two menus "Account" and "Course" disappeared?

Please note that I was able to see all contents on Dashboard and the two menus (Account and Course) showed up before. The current problem I am experiencing started after dropping my courses 6 months ago and the same problem still happens even after I registered new course, which will start in Jan, 2023.

Thank you for your help in advance.

[Chris_Hofer]

Good morning, @EunyoungKwon ...

There are a few troubleshooting tips I can offer in situations like this...

• Make sure that you are using an up-to-date web browser.  Generally speaking, Canvas works well when using either Mozilla Firefox or Google Chrome.  You can also run a browser check on this page to see if your browser meets the requirements for Canvas: What are the browser and computer requirements for Instructure products?.
• Try clearing your cache / history in your browser.  After you do this, close your browser, then re-login to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Try contacting your on-campus technical support at Sierra College.  They may have some suggestions for you.  I found this page on Sierra College's website that might be of help: Student Tech Support | Sierra College.  Scroll down to the section on "Tech Support Tips and Tricks", and you'll find an option for "Canvas".
• Try contacting the Canvas Help Desk staff.  They may also have some suggestions for you.
  • How do I get help with Canvas as a student?
  • How do I get help with Canvas as an instructor?

Once you get things resolved...if you are still not seeing your courses listed on your "Courses" >> "All Courses" screen, then you'll want to reach out to folks at Sierra College to ensure that your courses are in Canvas.

Hope this helps a bit.  Sing out if you have any questions about this...thanks!