Hi @CaitlinMerendo ...
It looks like the instructor for this course is using a third-party video service called Panopto which integrates with Canvas. Unfortunately, I am not sure of an answer for you...though there may be other folks here in the Community that use Panopto that might be able to provide some help. Usually with third-party integrations, it's best to get support directly from the provider ... in this case Panopto. I found this page on their website, but I'm not sure that it really provides any good support options...though I could be overlooking something:
Another option for you might be to reach out to your school's Canvas administrator or someone from your school's Online Learning Center / eLearning / Distance Education department. Also, contact your instructor if you've not done so already.
How do I get help with Canvas as a student?
Hopefully someone might chime in here...or you'll be able to find some support on Panopto's website. Good luck, and keep us posted!