Grade Sync Error - "Invalid Credential"

[ClayNeal]

I'm new to Canvas, but I'm having grade sync issues when trying to send grades over to our SIS system - Infinite Campus.  I have selected the grade sync to infinite campus option on the assignment, there is a due date, and I made sure to enable the post grades to SIS option in the feature option settings for the Canvas course.  Each sync keeps failing with the error saying "Invalid Credential".  Does anyone know what this means?  Any help is greatly appreciated!

[NicoletteStaley · Accepted solution]

@ClayNeal If you get the error "Invalid Credential" when trying to sync your course with Infinite Campus, you should reach out to an admin at your school or district so that they can get in contact with Canvas Support to resolve the issue.  This message basically means that the login credentials that have been provided to Canvas for performing syncs to Infinite Campus are no longer valid and no syncing/grade passback will be able occur for the entire instance until the situation is resolved.  

Note: It does not mean that YOUR credentials for Infinite Campus are invalid in anyway, it means that Canvas's credentials for Infinite Campus are incorrect.