c_sullivan27
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I need help

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For some reason on my laptop, my canvas web-page isn't working at all. I have no access to my inbox, calendar, or courses. Last semester it was working perfectly, it also works on my phone as well. 

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Stef_retired
Instructure Alumni
Instructure Alumni

Hi,  @c_sullivan27  Welcome to the Canvas Community! We've had some reports of this over the past week, and in nearly every case the culprit has been an incompatible/unsupported browser. Please try these troubleshooting steps:

 

  • Check your device compatibility: What are the basic computer specifications for Canvas?
  • Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
  • Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

 

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Stef_retired
Instructure Alumni
Instructure Alumni

Hi,  @c_sullivan27  Welcome to the Canvas Community! We've had some reports of this over the past week, and in nearly every case the culprit has been an incompatible/unsupported browser. Please try these troubleshooting steps:

 

  • Check your device compatibility: What are the basic computer specifications for Canvas?
  • Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
  • Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

 

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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