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brezygirl8
New Member

Kami document not opening with Canvas External Tool.

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So my students submitted work is not loading fully in SpeedGrader Canvas nor is the original document. Any thoughts?

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ColtonSwapp
Instructure
Instructure

Hello @brezygirl8 

I apologize that you are having difficulty loading your students work in Speedgrader. 

It looks like you are using the third party tool in Canvas called Kami. Unfortunately, Canvas support does not have much access to the Kami side of things since it is a third party tool. Are you able to see the submission on the Kami side of things? 

Have you reached out to Kami support to see if they are able to push/sync the submissions through to Canvas? HERE is a link to their support page. 

When you try to load the submissions in Speedgrader, is it trying to display the submissions? or is it failing to display anything? 

If it is trying to load the submissions but fails, it might be best to submit a ticket to Canvas support to have them look into this issue further for you. 

 

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1 Reply
ColtonSwapp
Instructure
Instructure

Hello @brezygirl8 

I apologize that you are having difficulty loading your students work in Speedgrader. 

It looks like you are using the third party tool in Canvas called Kami. Unfortunately, Canvas support does not have much access to the Kami side of things since it is a third party tool. Are you able to see the submission on the Kami side of things? 

Have you reached out to Kami support to see if they are able to push/sync the submissions through to Canvas? HERE is a link to their support page. 

When you try to load the submissions in Speedgrader, is it trying to display the submissions? or is it failing to display anything? 

If it is trying to load the submissions but fails, it might be best to submit a ticket to Canvas support to have them look into this issue further for you.