Language automatically switches despite settings

Community Participant

Our school has been getting more and more questions about why the language settings get overwritten. e.g. One of my students in the English classes complained that everything they receive appears in Dutch, while my colleagues of the Dutch classes receive tasks in Vietnamese and Korean... It even happens in some of the quizzes.

We've checked the Canvas language settings, and these are all as they should be. We're thinking it might be an auto-translate in Chrome, but it appears not all of the students affected use this browser...

How might we solve this issue? Both students and colleagues are starting to get frustrated because this is interfering with their language lessons.

Many thanks!

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