[ARCHIVED] Links inside of Canvas are not populating

[jameson_appel]

Not all of my tabs will populate. For instance I can see the Modules and Home Tab. When I hit the link for Assignments, Grades, etc... nothing but a blank screen shows up.  I have used chrome, safari, and firefox. It works fine on my wife's computer but I am using and 2013 Mac Book and everything I am trying leads to the same result.

Thanks,

[rmurchshafer · Accepted solution]

Jameson,

That really is strange and I've never run across what you are describing.  If it's just your computer having the issue; it's probably not related to the actual computer itself but possibly due to have an out of date operating system or web browser.  I've included a few links below which should help in seeing if your computer is up to specs.  I'm a Mac user and find that Chrome works the best for me with Canvas.  For reference, I'm currently using Version 79.0.3945.117 (Official Build) (64-bit).  You can find your version of Chrome by clicking on the Chrome menu and selecting About Google Chrome.  If you are not on at least version 77 you'll want to update.  

• What are the basic computer specifications for Canvas?
• Which browsers does Canvas support? (up-to-date versions of Chrome and Firefox will be your best options here)

Rick

[Stef_retired]

Hi,  @jameson_appel  Welcome to the Canvas Community! Rick is correct in suspecting that the browser is the culprit. Since you mentioned that you're accessing Canvas through a Macbook, you might be using Safari—and if that's the case, you'll need to update the MacOS to a current version that in turn brings with it a current version of Safari, as updating the OS will update Safari simultaneously.