My Canvas navigation panel keeps disappearing on Microsoft edge.

[silverfeline]

Recently, the canvas site has been causing my student navigation bar to keep disappearing whenever I log in. This has made navigating canvas difficult for me. Fortunately, I discovered this is something that happens when I log into my canvas account on the Microsoft edge browser. Does anyone know how to fix this? This has never happened to me in the years I've been using Canvas on my Microsoft edge browser. I would also like to continue using my Canvas account on Microsoft edge because Microsoft edge is where I have an easy time marking up and putting notes on my pdf materials for school. 

[Chris_Hofer]

Hello there, @silverfeline ...

That is quite strange.  I have been using the Edge browser on my Windows 11 laptop for quite a while now, and I've never encountered anything like what you have described.  Do you have any extensions installed in Edge that might be preventing the nav panel from showing properly?  Have you tried clearing your cache/history, restarting Edge, and then logging back in to Canvas to see if that helps?

• How do I clear my browser cache on a PC?

Have you tried reaching out to Canvas Support to see what they suggest?

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

If you contact Canvas Support, please come back to this thread to post an update...so we know how they might have helped to resolve the issue.  Thanks!

[silverfeline]

Thank you for your reply and I have tried clearing my browser cache before. My initial attempt to try to fix this problem was by calling my schools I.T. department and the person I talked to on the phone recommended I clear my browser cache. Unfortunately, as you can see it didn't work. They said potentially when a new update for the Microsoft edge browser comes up it might fix the issue. But I am hoping I can find a fix before having to wait for whenever an update could be available. I didn't download any extensions before this issue started happening. Also, if I don't find any solutions here, I guess calling canvas support will be my next action. 

[Chris_Hofer]

Hi @silverfeline ...

Thanks for the reply.  I know you said that you like using the Edge browser, but have you tried downloading either Google Chrome or Mozilla Firefox to see if the same behavior happens in either of these browsers?

Also, you can run a browser check by visiting this Canvas Guide:

What are the browser and computer requirements for Instructure products?

Keep us posted...thanks!

[silverfeline]

I have google chrome as another web browser on my computer and it's how I found out the issue only happens on Microsoft edge. I just can't figure out why it's happening on Microsoft edge. 😕

[jgaul]

My Chem 1 class has been using Edge to fill in pdfs of lab reports before submitting at Canvas. This week all of the reports look like double exposed pictures. When I download them, they are fine.  Students not using Edge do not have these problems.  I told students to download the unfilled pdf form, open it in Word, fill it out but save as pdf. Submit this pdf.  This works.

[ShaneDeHorney]

Hi there! If you are still looking for a solution to this, click the lines button that looks like this:    and appears on the top left when the menu disappears. It's simply hiding the menu to give more space on the screen. Hope that helps!