cancel
Showing results for 
Search instead for 
Did you mean: 
brillhart
Community Member

Push Notification for Discussions Now Unsupported

Last semester I set my notifications so that Discussion posts would push immediately to my iPhone via the Teacher app. I told my students if they had questions about material to post there as I don't have push notifications for my email (my phone would be beeping all day). However, this semester I am not getting those notifications and when I checked my settings it now says push notifications for Discussion is "unsupported". What?! I made a big deal of telling students they should post to the discussion instead of emailing me. Why would this change? How can it be changed back? Or are there any suggestions on a work around where a student can send me a question and it will be sent to me via immediate push notification?canvas.JPG

5 Replies
scottdennis
Community Team
Community Team

Hello @brillhart 

Last term were you receiving notifications via the Canvas app on your phone or were you receiving SMS notifications.  If it was the latter, please see https://community.canvaslms.com/t5/The-Canvas-tl-dr/Streamlining-Canvas-Push-Notifications/ba-p/4255...

 

Theycallmekc
Community Member

I’ve been having the same issue.  Before, I received the notifications through the Canvas app, but now it’s saying that the push notification is unsupported. I can still get the notifications for discussion posts via email, but I would prefer having the push notification.

brillhart
Community Member

I contacted Canvas support and they eliminated push notifications for Discussion posts in the January 2021 update. There is an idea conversation started about this since I am not the only person this affects: https://community.canvaslms.com/t5/Idea-Conversations/Bring-back-push-notifications-for-discussion-b...

nelson_hannah
Community Member

This was one of the only redeeming features of Canvas Discussions! Please bring it back ASAP, it is absolutely essential otherwise students and instructors have no idea when somebody has replied to their post. Without push notifications, it's not possible to keep up with discussions, especially since Canvas has not adopted the reverse-chronological order of posts that all other chat/discussion platforms use (to enable seeing the newest posts first, without having to scroll all the way down the page).

Hello there, @nelson_hannah ...

I have some potentially good news for you re: the last part of your comment:


@nelson_hannah wrote:

Without push notifications, it's not possible to keep up with discussions, especially since Canvas has not adopted the reverse-chronological order of posts that all other chat/discussion platforms use (to enable seeing the newest posts first, without having to scroll all the way down the page).


I'm not sure if you've seen the following posting, but you might want to take a look at: Discussions Redesign Early Access - Instructure Community.  Specifically, take a look at the third bullet point under 1st Release.  It says, "newest replies will appear on the top of page 1 instead of the bottom of the last page".

The Discussion Redesign may not be "live" for your school's Canvas environment right now, but this would be something for you to look forward to.  I'm sure that your school's local Canvas administrator(s) will be making decisions about when they might be enabling the new "look" to Discussions...but they may also wait until the redesign is rolled out to all Canvas customers.  That would be a decision that your school will need to make for everyone involved at your school.

I hope this will be of some help to you.