SpeedGrader not showing Time and Date of Homework Turned in Late

[tghoward]

I am having trouble with anonymous grading, and the late date and time showing up in speed grader.

Here is what the Principal instructor sees:

The instructor and I both believe that they should be able to see the time and date next to the "LATE" word, as displayed below (note the date and time of the turn-in to the right of the red word "LATE" notification:

Does anybody have any solutions to this problem? The instructor uses this information to accommodate adjust the points that are given for different amounts of lateness.

This appears to be occurring in two of her classes, and her grader is also getting the same problem.

We tried to fix this in different browsers, hard-refreshed, and on different machines. 

How do I help my instructor see the date and time of late turn-ins in speed grader? 

Thank you in Advance,

Theo

[kona]

 @tghoward , greetings! It seems like this isn't the way this feature should be working, so my recommendation is to contact Canvas Support and see if they help figure out what's going on.

Kona

[tghoward]

Hi Kona,

Thank you. I contacted my support team on campus, they say that it is how it is supposed to work, even though it seems to only be not working on that one page. I'm afraid that my campus' central support is resisting looking deeper into this, so I'm trying to get a better answer through the Canvas Community. I agree, this is clearly not working correctly.

There isn't a course setting someone is aware of, or role setting that might be effecting the view, is there?

Theo

[Stef_retired]

 @tghoward , although the members participating here might be able to offer hypotheses as to why this might be occurring, your best course of action is still to have this looked at directly by a member of Canvas Support, so please ask your campus's central support to escalate the ticket on your behalf.