Storyline 360 Not Launching in New Tab in Canvas

Community Novice

Hello, I am experiencing issues with Storyline 360 not launching on a new tab in Canvas. I have set the Storyline 360 file to "Launch player in new browser window" but it is still not doing that in Canvas. This presents an issue as I have put in an "Exit" button intended to allow the participant to exit the course and return to Canvas. The Exit button, at this point, doesn't do anything. I have tried rebuilding from scratch and also redoing the trigger and nothing works, so at this point I think it might be a Canvas issue. I have also tried different browsers (FireFox and Chrome) but neither functions. Any help you could provide would be most appreciated.

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