Timeline for Solutions

[LesaShilling]

Is it normal for Canvas support to take over a month to solve an issue? I began email discussions about an issue on July 4th and I still do not have a resolution. It is currently August 10th.

[NoahBoswell · Accepted solution]

Hi there @LesaShilling ,

Thanks for reaching out on the Instructure Community.

I wanted to inform you that I have directly forwarded this to someone who will be able to better assist with this than most of the members in the Community. Your patience is greatly appreciated, and I sincerely apologize that it's taking a long time to find a solution.

All the best,
Noah