Trouble with browser when opening Canvas.

[skelley_st61]

 Hi,

I am a returning student. I noticed that when I try to log into canvas to check for class information for upcoming classes, I keep getting the page that ask me to update my browser... I believe that my Windows 10 browser is up to date. Please help.

[Bobby2 · Accepted solution]

Hi  @skelley_st61  Thank You for your question.

This must be frustrating for you.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Sing out if you need a hand.