[ARCHIVED] Why doesn't my inbox show messages as unread?

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leora_freedman
Community Novice

Why doesn't my Inbox show messages as unread?  It shows all messages as "read," even if they've just arrived and I have not opened them.

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1 Solution
Bobby2
Community Champion

Hi  @leora_freedman  Welcome to the Canvas Community.

This is according to the Inbox guide https://community.canvaslms.com/docs/DOC-12802-4152719678 : 

All unread messages have an indicator next to the message. Once a conversation has been read, the blue dot changes to a gray circle.

Is that what you are after? Your unread messages should have blue. Is that the case?

Sing out if you need  a hand. 

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