canvas doesn't working on my computer
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09-27-2019
02:47 AM
my canvas doesn't working on the computer, but it is working on my phone?
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09-27-2019
05:52 AM
Hi @qiw3 and welcome to the Canvas Community. Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in https://community.canvaslms.com/docs/DOC-10554-4212710328 but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hopefully one of these options helps in your situation!
