Community Help

eecooper · ‎08-29-2019

I was able to access my course through canvas yesterday, but today it's unavailable. Can you help?

valentinesking · ‎08-29-2019

Howdy Beth,

Sorry to hear about this; thanks for letting us know. Canvas is indeed fully operational. You may want also try these troubleshooting steps:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Hope that helps!

Sky V.

valentinesking · ‎08-29-2019

Howdy Beth,

Sorry to hear about this; thanks for letting us know. Canvas is indeed fully operational. You may want also try these troubleshooting steps:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Hope that helps!

Sky V.

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