why is my class dashboard not loading on my mac laptop but will on my phone

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Community Novice

I am trying to look at my assignments on my mac laptop but it wont allow me to have my dashboard load. It is loading fine on my iphone but isn't working on my laptop. I am connected to internet. 

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Instructure Alumni
Instructure Alumni

Hi,  @lmacdona3  Welcome to the Canvas Community!

I'm assuming that you're using Safari on your Mac. Please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using Safari 11 or 12. If you're not, you'll need to update your browser to the latest version (which means you'll first have to update your OS).


If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.


Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers:  Which browsers does Canvas support? 


If this doesn't resolve the issue for you, please contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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