Skip to main content
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Field Admin Console Canvas Components

Field Admin Console Canvas Components

This document discusses the four Canvas Component fields that can be set within a case in the Admin Console. These fields allow Field Admins and Canvas Support personnel to describe which engineering projects relate to support tickets. 


 

Four Canvas Component fields can be set within a case in the Admin Console: Canvas Component Section, Canvas Component Affected, Canvas Component Action, and Canvas Component Issue. These fields allow Field Admins and Canvas support personnel to describe which engineering projects relate to support tickets. Each field adds an important layer to this description:

  • Canvas Component Section: The broad engineering project category, such as core, platform, or mobile.
  • Canvas Component Affected: The Canvas component or feature that relates to the case (e.g., People/Users, Files, or API). Options for Canvas Component Affected vary based on the selection for Canvas Component Section.
  • Canvas Component Action: The action relating to Canvas Component Affected that led to the case creation (e.g., creating an announcement, deleting a quiz, or editing an assignment). Similar actions are grouped together to reduce the amount of options available (e.g., Access and View are listed as Access/View). Options for Canvas Component Action are unchanged based on previous selections.
  • Canvas Component Issue: The purpose behind the case (e.g., a Canvas bug, a “how to” question, or a user experience issue). Options for Canvas Component Issue are unchanged based on previous selections.

 

The following tables and lists include all options for Canvas Component Section, Canvas Component Affected, and Canvas Component Action.

 

Canvas Component Section

API

Assessment

Content

Core

Data Analytics

Gauge

Mobile

Not a Canvas Issue

Platform

ProServ

SIS

 

 

Canvas Component Affected

API

Assessment

SIS

 

 

Assessment

Gauge

IMS: CASE

IMS: QTI

Outcomes

Quizzes.Next

Quizzes (Classic)

Rubrics

   

 

Content

Arc

Assignments

Commons

Courses

Discussions

DocViewer

Files

Google

IMS: Common Cartridge

Microsoft

Modules

RCE

SCORM

Settings

 

 

Core

Admin

Calendar

Catalog

Communications

Gradebook

Mastery Paths

People/Users

Roll Call

Services

SpeedGrader

   

 

Data Analytics

Analytics

Canvas Data

IMS: Caliper

Live Events

Reporting

 

 

Gauge

People/Users

Settings

 

 

Mobile

Parent (Android)

Parent (iOS)

Student (Android)

Student (iOS)

Teacher (Android)

Teacher (iOS)

 

Not a Canvas Issue

Browser

Duplicate Case

Enrollment/Registration

Financial Aid

Instructor Question

IT Issues

Login/Password

No Information Available

Other

Salesforce/Service Cloud

Spam

Student Portal

 

Platform

EduApp Center

LTI

 

 

ProServ

Custom LTI

Custom Report

Custom SIS Integration

 

SIS

API

IMS: ILP

IMS: LIS

IMS: OneRoster

Kimono

SIS App

Sistemic

   

 

Canvas Component Action

Access/View

Add/Create

Captions

Color Contrast

Comment/Annotate

Configuration

Course Copy

Delete

Dev Keys

Download/Sharing

Edit/Modify

Grade/Regrade

Grade Passback

iFrame

Keyboard

MIssing/Not Receiving

Moderate

oAuth

Publish/Unpublish

Record

Schedule

SCORM

Screenreader

Submit/Upload

Other

   

 

Canvas Component Issue

The following options are available in the Canvas Component Issue field:

  • Assigned to School: case created by Instructure support and assigned to school admin because request can only be completed by them.
  • Bug: case created due to reproducible issues within Canvas. Bugs occur for multiple users or instances of Canvas. Once a bug is verified, it is reported to Engineering via our internal bug-tracking system.
  • Data Fix: case created due to incorrect information displayed within Canvas.
  • End-User Issue: case created due to user error or software/hardware incompatibilities. End-user issues occur for a single user or local computer.
  • Feature Discussion: case created after user requests a specific feature to be added to Canvas.
  • “How to” Question: case created due to questions about navigating and/or utilizing specific areas in Canvas.
  • User Experience: case created after user requests a change to an existing part of Canvas.

 


Last update: 2019-06-20

This resource can also be accessed from the following Canvas Guides:

Was this article helpful? Yes No
Have a question about Canvas? Ask in the Q&A forum:
Embed this guide in your Canvas course:

Note: You can only embed guides in Canvas courses. Embedding on other sites is not supported.