Field Admin Console Product Components

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This document discusses the four Product Component fields that can be set within a case in the Admin Console. These fields allow Field Admins and Product Support personnel to describe which engineering projects relate to support tickets. 

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Four Product Component fields can be set within a case in the Admin Console: Product Component Section, Product Component Affected, and Product Component Action. These fields allow Field Admins and Product support personnel to describe which engineering projects relate to support tickets. Each field adds an important layer to this description:

• Product Component Section: The broad engineering project category for Instructure products.
• Product Component Affected: The component or feature that relates to the case (e.g., People/Users, Files, or API). Options for Product Component Affected vary based on the selection for Product Component Section.
• Product Component Action: The action relating to Product Component Affected that led to the case creation (e.g., creating an announcement, deleting a quiz, or editing an assignment). Similar actions are grouped together to reduce the amount of options available (e.g., Access and View are listed as Access/View). 

The following tables and lists include all options for Product Component Section, Product Component Affected, and Product Component Action.

Product Component Section

Admin/Account	Canvas Apps OR Apps	Canvas for Elementary
Canvas Student ePortfolios	Catalog	Commons
Course	Custom Dev	Mobile
Not a Canvas Issue	Partnerships	Portfolios
SIS	Studio	Users
Virtual Assistant

Product Component Affected

Admin/Account
Admin - LTI	Admin Tools	Analytics/Statistics
API	Authentication	Canvas Data
Canvas Update	Courses	Faculty Journal
Global Announcements	Global Navigation	Grading
Intelligent Insights	Other	Outcomes
Performance	Permissions	Question Banks
Rubrics	Settings	SIS Imports
Sub-Accounts	Terms	Theme Editor
Training Services Portal	Users

Canvas Apps OR Apps
Discover	Manage	Monitor

Canvas for Elementary
Announcements	CFE-Assignments	CFE-Gradebook
CFE-Rubric	CFE-Settings	External Tool
Homeroom	Subjects	Test Student

Canvas Student ePortfolios
Assessment	Canvas Student ePortfolios - Other	Canvas Student Pathways
ePortfolios	LTI Integration	Project
Student Growth	Talent Match

Catalog
Access	Analytics Dashboard	API
Course Certificates	Listings	Payment Gateway
Promotion	Revenue Reports

Commons
Admin - Commons	Search/Filter	Upload
User Content

Course
Analytics	Announcements	Assignments
Basic Navigation	Blueprint	Calendar
Canvas Chat Tool	Classic Quizzes	Collaborations
Conferences	Course Pacing	Course Settings
Discussions	Doc Viewer	Files
Gradebook	Groups	Import/Migrate
Mastery Paths	Modules	New Quizzes
New RCE	Other	Pages
Peer Reviews	People	Roll Call
Scheduler	SCORM	Self-enrollment Course
SpeedGrader	Syllabus

Custom Dev
Big SIS	Canvas Data 1	Canvas Data 2
Custom Dev - LTI	Feature Request	Information Request
Jenzebar	JS Overrides	Other
Pace Plans	Reports	Training Portal

Mobile
Canvas Polls App	Parent (Android)	Parent (iOS)
Student (Android)	Student (iOS)	Teacher (Android)
Teacher (iOS)

Not a Canvas Issue
Bridge	Browser/System	Call Problem
Community	FFT	LTI
Other	Other Instructure Product	Sales
Salesforce	School Specific	Status Page

Partnerships
Common Cartridge	Community-Partnerships	Contract
Core Canvas	Developer Keys	EDUApp Center
GraphQL	LTI 1.1	LTI 1.3
LTI Advantage	Mobile	Oauth2
OneRoster	Plagiarism Framework	REST API

Portfolios
Individual/Showcase	Institution/Evaluation Portfolio

SIS
Canvas-Managed	Not Canvas-Managed

Studio
Admin	Browser/Connectivity	Course
Course Studio	Other	User

Users
Bio	Calendar	Conversations
Dashboard	ePortfolio	Files
Login	Notifications	Other
Shared Content	To-Do List	User Settings

Virtual Assistant
Other	Process

Product Component Action

Admin/Account
Admin - LTI Add Delete Edit Other	Admin Tools Bounced Emails Logging Other Restore Courses View Notifications	Analytics/Statistics Account Course Other
API Bug Report How do I/General question Other TLS Troubleshooting (we solve customer's problem)	Authentication Add Delete Edit Other	Canvas Data API CLI Custom Solution Data Loader Missing Data Other Redshift
Canvas Update Other	Courses Conclude Course Templates Create Cross-List De-Cross-List Delete Item Banks Other Page Views Restore	Faculty Journal Add Delete Edit Other
Global Announcements Create Delete Other	Global Navigation How To Other	Grading Add Delete Edit Grading Period Grading Scheme Other
Intelligent Insights Ask your data (Impact) Course Readiness LTI Usage (Impact) Other Students in Need	Other CSM Feature Request Non-Impact Other Spam	Outcomes Access/View Add Delete Edit Learning Mastery Gradebook Other Submit
Performance Latency Other Page Errors	Permissions Account Roles Course Roles Other	Question Banks Add Delete Edit Other
Rubrics Access/View Add Delete Edit Import Other	Settings Beta/Test Password Reset Custom CSS Edit Feature Options Help Menu LTI Integrations Other Reports Whitelist	SIS Imports Import Other
Sub-Accounts Add Delete Edit Other	Terms Add Delete Edit Other	Theme Editor Add Delete Edit Other
Training Services Portal Delete Other Settings Setup	Users Create Delete Edit Generate Pairing Code Merge Other Reports

Canvas Apps OR Apps
Discover Configure Search	Manage Delete Edit View	Monitor Analytics Filter Impact Paywall

Canvas for Elementary
Announcements Add Configuration Create Delete Edit Other Restore View	CFE-Assignments Annotation Assignment Create Dates Delete Edit Missing Other Publish/Unpublish Scoring Details Submission Time/attempts	CFE-Gradebook Annotations Assignment Details Grade Grading Period Group Total New Attempt Submission Details Submission Status
CFE-Rubric Add Criteria Edit/Configure Evaluation Other Points Ratings	CFE-Settings Apps Configure Contacts Course Details Enable as Homeroom Feature Options Homeroom Sync Navigation Hide/Enable Link Navigation Order Other Sections	External Tool Add Authentication Broken Link Edit Other
Homeroom Change Dashboard View Designate Edit Grades Important Dates Other Resources Schedule Student Applications To-do List	Subjects Add Create Subject Edit/Configure Content Grades Grading Scheme Missing Modules Other Publish/Unpublish Resources Schedule Set Homepage	Test Student Access How to Use Leave Student View Other Reset

Canvas Student ePortfolios
Assessment Assessment Library Assessment Reporting Course Assessment Course Assessment LMS Link Edit Assessment Other Testing experience error	Canvas Student ePortfolios - Other Browser Disconnect Imports K12 Not Receiving Other Spam	Canvas Student Pathways Linking Pathways Other Pathway Creation Pathway Reporting Pathway Requirements
ePortfolios Activation Add Delete Discovery Edit Email Jobs	LTI Integration Blackboard Canvas CSM Moodle Other	Project Attachments Draft Edit Other Privacy
Student Growth Activation Collections & Models District Admin Access/Reporting Email Change Other Peer Review State Admin Access/Reporting Teacher Scoring	Talent Match Access Other Posting Job Searching

Catalog
Access Enroll Login Other	Analytics Dashboard Other	API Bug report How do I/General question Other TLS Troubleshooting (we solve customer's problem)
Course Certificates Add Delete Edit Other Page Views View	Listings Add Delete Edit Other Visibility Wait List	Payment Gateway Other
Promotion Add Delete Edit Other	Revenue Reports Other

Commons
Admin - Commons Consortiums Groups Managed Resources Other Settings	Search/Filter LTI Integrations Other	Upload Other Share Update
User Content Canvas Tour Delete Download Edit Favorite Other

Course
Analytics Bug report Course Analytics View How do I/General question New Analytics View Other Troubleshooting (we solve customer's problem)	Announcements Add Configuration Create Delete Edit Other Restore View	Assignments Assignment Dates Feature Assignment Groups Create Delete Download Submissions Edit Extra Credit Grade Other Publish Restore Rubric Submit
Basic Navigation How To	Blueprint Add Configuration Delete Edit Other Sync	Calendar Add Configuration Delete Edit Other View
Canvas Chat Tool Other	Classic Quizzes Access Create Delete Duplicate Edit Export Grade Imports Moderate Other Publish Question Banks Quiz Log Regrade Restore Statistics Submit	Collaborations Add Delete Edit Other
Conferences Add Configuration Delete Edit How To How to Record Join Conference Notifications Other Publish Recording Not Available Upload File	Course Pacing Configuration Create Delete Edit Other	Course Settings Add Configuration Course Reset Course Setup Correctly? Course Statistics Cross-List Dates De-Cross-List Delete Edit Export for Offline use Feature Options Grading Scheme Link Validator Navigation Other Publish Sections Student View Unpublished
Discussions Add Configuration Delete Edit Other Preview Publish Reply Sidebar Restore Rubric Submit	Doc Viewer Annotations Error Other View	Files Access Denied Add Delete Edit Manage Other Publish Restore Upload
Gradebook Add Annotations Comments Configuration Delete Edit Extra Credit/Fudge Points Grade Grade Posting Policy Import/Export Late/Missing Policy Learning Mastery Gradebook Mute Other Outcomes	Groups Add Bug report Configuration Delete Edit How do I/General Question Other Troubleshooting (we solve customer's problem)	Import/Migrate Copy Direct Share Export Import
Mastery Paths Add Configuration Delete Edit Manual Update Other	Modules Add Delete Edit Other Prerequisites Publish Requirements Restore	New Quizzes Access Create Delete Edit Grade Item Banks Moderate Other Print Publish Question Banks Quiz Export Quiz Import Regrade Reports Restore Submit
New RCE Accessibility Checker Add Delete Edit HTML Editor LaTex LTI Other Record Upload Media	Other CSM Feature Request Non-Impact Other Spam	Pages Broken Link Create Delete Edit Home Page Other Publish Restore
Peer Reviews Access Assign Create Edit Other Review	People Add Delete Edit Inactive User Other	Roll Call Add Configuration Delete Edit Other Reports Sync
Scheduler Add Configuration Delete Edit Other	SCORM Assignment Delete Import Other	Self-enrollment Course Configure Create Enroll Other
SpeedGrader Annotations Comments Grade Navigation Other	Syllabus Configure Edit Other Upload View

Custom Dev
Big SIS Other	Canvas Data 1 Other	Canvas Data 2 Other
Custom Dev - LTI Other	Feature Request Account Other Parent/Student	Information Request Other
Jenzebar Other	JS Overrides Other	Other CSM Feature Request Non-Impact Other Spam
Pace Plans Other	Reports Other	Training Portal Other

Mobile
Canvas Polls App Error How to Respond Install Other Review Results Setup Poll Uninstall	Parent (Android) App Outdated Find Course Find School Join/Pairing Login Other	Parent (iOS) App Outdated Find Course Find School Join/Pairing Login Other
Student (Android) App Outdated Find Course Find School Login Other  Submit	Student (iOS) App Outdated Find Course Find School Login Other  Submit	Teacher (Android) App Outdated Find Course Find School Grading Login Other
Teacher (iOS) App Outdated Find Course Find School Grading Login Other

Not a Canvas Issue
Bridge Other	Browser/System Chrome Edge Firefox IE 11 Internet/Network Issues Opera Other Print Safari System Requirements	Call Problem Callback Dead line Fax Machine Hang Up Other Spam Wrong Number
Community Ideas Page Other	FFT Refer to Community	LTI Adobe Connect Big Blue Button Bluejeans Bulb Cengage Collaborate Ultra ConferZoom Dropbox Echo 360 EdPuzzle eLumen Flipgrid Google Google Meet HonorLock Insight Kaltura Khanmigo Lucid McGraw Hill MS Streams Nearpod O365 Other Panopto Pearson Proctorio ProctorU Respondus Teas TII Unicheck Waypoint Webassign Webex Youtube Zoom
Other CSM Feature Request Non-Impact Other Spam	Other Instructure Product Canvas Credentials Elevate Impact Learning Services Mastery Connect	Sales Other
Salesforce Admin Console Case Routing Chat Disconnect Duplicate Case Field Admin Knowledge Base Legal Takedown Request No Contact Information OOO Reply Other Spam	School Specific Completion Certificate Course Evaluation Drop Class Email Enrollments Instructor Question/Communication IT Issues K12 Student Login/Password Other Registration School Portal Terms Transcripts Tuition/Financial Aid	Status Page Other Outage

Partnerships
Common Cartridge Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	Community-Partnerships Account Access Other Partner Listing	Contract Other Paid Feature Enablement Sandbox/Renewal Request
Core Canvas Client/Production Troubleshooting Enable Feature New Development Advise New Development Troubleshooting Other	Developer Keys Client/Production Troubleshooting Manage Inherited Keys New Development Advise New Development Troubleshooting Other	EDUApp Center Account Verification Approval Request Other
GraphQL Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	LTI 1.1 Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	LTI 1.3 Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other
LTI Advantage Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	Mobile Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	Oauth2 Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other
OneRoster Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other	Plagiarism Framework Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other Requesting a TCP/Developer Key	REST API Client/Production Troubleshooting New Development Advise New Development Troubleshooting Other

Portfolios
Individual/Showcase Add Delete Edit Export Share	Institution/Evaluation Portfolio Add Courses not loading Create Delete Edit Export Share

SIS
Canvas-Managed Access/View Enrollments Grade Passback Other Rollover Sync Users	Not Canvas-Managed Access/View Enrollments Imports Other Sync Users

Studio
Admin Add Configure Delete Edit Other	Browser/Connectivity Chrome Edge Firefox IE 11 Internet/Network Issues Opera Other Print Safari System Requirements	Course Assignment Captions Gallery Insights Other Record Submission View
Course Studio Comments	Other CSM Feature Request Non-Impact Other Spam	User Add Captions Insights Other Record Share View

Users
Bio Add Delete Edit Other	Calendar Add Configuration Delete Edit Other View	Conversations Add Create Delete Other View
Dashboard Dashboard View Future Courses Missing Courses Navigation Other	ePortfolio Add Delete Discovery Edit Jobs Other Portfolio Settings Upload	Files Access Denied Add Delete Edit Manage Other Publish Restore Upload
Login How To MFA Other Password Reset URL/Address	Notifications Enrollments Not Receiving Other Setup SMS/Push	Other CSM Feature Request Non-Impact Other Spam
Shared Content Course List How to Share Other	To-Do List Late Assignments Other Upcoming Assignments View	User Settings Account Verification Contact Methods Edit Email Feature Options LTI Integrations Other

Virtual Assistant
Other CSM Feature Request Non-Impact Other Spam	Process Escalation Hang/load time KB not working Query not recognized Response Not applicable

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Last update: 2025-09-05

This resource can also be accessed from the following Canvas Guides:

• How do I use the Field Admin Console?
• How do I manage an individual case in the Field Admin Console? 
• How do I create a macro in the Field Admin Console?