Problem with Studio Insights - Students report watching videos but Insights Shows They Didn't

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I rely on Studio's "Insights" analytics to confirm whether my students have watched weekly posted lecture videos in part, or in entirety (this is worth participation points for them).  Recently, I've encountered situations where "Insights" shows a student has not watched ANY of various videos yet I can see in the User "Access Report" the date/time some of these students accessed the page with the lecture video embedded.  I realize if they merely click on the page, it will register as viewed but there seems to be something else going on where some of my better students are watching videos but it is not recording this within "Insights."  Are there any known glitches with various platforms, or web browsers, that result in failure to report videos being viewed?

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