Screencast tool not opening.

[Canvastic]

Hola, 

In the past, I have ignored the Download Screen Capture Application window, knowing that the update/download was performed already. The update window disappeared, and the screencast program appeared automatically. I have done the download recently and an update was doen apparently. 

I restarted Studio after the update, and now the screencast tool does not open. Any advice will be useful since I must start a project and the only avaialable screencast tool we have is the one integraded with Canvas Studio 

Thanks! 

[erikwynn]

Olá @Canvastic! Thank you for your question and I am sorry to hear you're having trouble finding or reopening the Screencast tool for Canvas Studio. What we've found to be most helpful for others in your shoes is to completely uninstall the screen recorder from your computer, then reopening Canvas Studio.

After selecting the Screencast-o-Matic option, you should be prompted to re-download the screen recorder to the newest version. This process has resolved similar issues for other users.

If you are using a Mac, after downloading the application, try waiting an additional 30–60 seconds after pressing record, as the screen recorder software may take some time to launch. If the problem persists, clearing your browser’s cache and cookies has also helped some users resolve Studio loading issues. Let us know if these steps help restore screencast functionality in Canvas Studio.