Studio: Download Prompt Groundhog day

Community Champion

I have a teacher reporting that often see the prompt to Download the Screen Capture Application when they launch the screen recorder in Studio. They have already installed the recorder. I have not been able to replicate, the only times I get this screen are when I leave the initial prompt to launch the screen recorder open without taking action or I click cancel, but this teacher not even seeing that prompt. I think he has checked the option to always allow Instructure to open the application. Does anyone have a solution to this?

This is my screen. Again, my teacher does not see the inital prompt.

Screen recorder prompt.png

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