How do I use the Canvas Virtual Assistant?
If enabled by your institution, the Canvas Virtual Assistant allows you to find answers to questions about using Canvas.
Notes:
- The Canvas Virtual Assistant is currently a beta feature that is only available to invited members of a closed beta group.
- If you are a member of the beta group, you can share your feedback on the Virtual Assistant.
Open Virtual Assistant
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In the Global Navigation Menu, click the Help link [1]. Then click the Canvas Support link [2].
View Virtual Assistant
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The Virtual Assistant includes three areas:
- Recommended Canvas Guides [1]
- Canvas Support contact form [2]
- Previous conversations with Virtual Assistant or support agents [3]
View Recommended Guide
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The Canvas Guides recommendations update based on the area in Canvas you are currently viewing. To open a recommended guide, click the name of a written lesson [1] or video [2].
The selected lesson or video displays in the Virtual Assistant window [3].
To return to the Virtual Assistant, click the Back icon [4].
View Guide Options
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Once you have finished reading the guide or watching the video, you can mark the resource as helpful or unhelpful. To mark a guide as helpful, click the Helpful icon [1]. To rate a guide as unhelpful, click the Unhelpful icon [2].
If the resource did not answer your question, you can contact Canvas Support. To begin a live chat with a support agent, click the Live Chat With Support button [3].
To call Canvas support over the phone, click the Call Support button [4].
To begin a support case via email, click the Submit Support Case button [5].
Learn more about contacting Canvas Support in the Virtual Assistant.
View Conversations
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To open an existing conversation with the Virtual Assistant or Canvas Support, click the name of the conversation.
Begin Conversation with Virtual Assistant
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Enter your question in the Message field [1]. Then click the Send icon [2].
Detach Assistant Window
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To detach the Virtual Assistant from the sidebar, click the Detach icon. Detaching the Virtual Assistant allows you to move it to other areas of your browser window.
Move Assistant Window
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To move the Virtual Assistant, click and hold the Move icon. Then drag the Virtual Assistant to your desired location in your browser window.
Note: You can only move the Virtual Assistant window after it has been detached from the sidebar.
Resize Assistant Window
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To resize the Virtual Assistant window, click and drag any side of the window.
You can resize the Virtual Assistant when it is attached to or detached from the sidebar.