New Analytics not appearing in Course Navigation or "Disabled Items" list (Self-hosted)

[okawachi]

Hello Canvas Community,

I am experiencing a persistent issue with New Analytics on my self-hosted Canvas LMS instance, and I'm hoping to get some insight.

Problem: I have enabled the "New Analytics" feature option at the account level. However, it does not appear in the course navigation menu, nor is it available in the "Disabled Navigation Items" list under the course settings.

My Steps and Checks:

1. I confirmed that "New Analytics" is enabled in the account-level "Feature Options" menu.

2. I checked the course's "Navigation" settings. The "New Analytics" item is not in the top "Enabled" list, nor is it in the bottom "Disabled" list. It is completely missing from the options.

3. I confirmed my user role is "Teacher" in the course and "Admin" at the account level.

4. I have waited over 24 hours for the data to be prepared. The course has some activity (assignments submitted, pages viewed).

My Suspicions: This issue seems to be a deeper problem than a simple navigation setting. I suspect it might be related to:

• A backend data aggregation process (e.g., Resque or Sidekiq jobs) that is failing to run or complete.

• An issue with our self-hosted environment or a specific Canvas version that is not correctly loading the New Analytics front-end component.

• A possible bug where the feature option is "enabled" but is not properly communicating its status to the course-level UI.

Could you please advise on what steps my system administrator should take to troubleshoot this on the server side? Are there specific logs we should be checking (e.g., production.log, Sidekiq logs) for errors related to New Analytics?

Thank you in advance for your help.

[NoahBoswell]

Hi @okawachi ,

Thanks for reaching out on the Instructure Community!

While I don't have a specific answer for you regarding this, I'm going to move your post over to the Canvas Developers Group forum. I think you'll receive much better insight from the members there, rather than in the general question forum.

Good luck!
Noah

[chriscas · Accepted solution]

Hi @okawachi,

According to the FAQ · instructure/canvas-lms Wiki · GitHub document on the Canvas GitHub, New Analytics is not a supported feature for the open-source version, so I don't think there's going to be a way to get that to work at this time.  You'll apparently need to use the free-for-teacher instance or subscribe to an instructure-hosted Canvas instance to get New Analytics.

-Chris

[AlexisNast]

Thanks Chris! I just confirmed this with the team that owns New Analytics as well and you got it 100% right.