.imscc Upload from Canvas to It's Learning

[kevinw]

Not sure if this is the best group for this question but never the less...

I work in Canvas (obviously) and I recently sent a copy of a course to an institution who uses it's learning to do a common cartridge upload. The institution is now saying that "the data load has not started because the file does not contain any metadata such as learning objectives or keywords".

Then I was sent this:

Vendor: *******

File: \\US2300\ImportFiles\ContentVendors\*****\****-master-course-export.imscc

• ITSLUS.ItsLearning.Import.ImportCourse:1
• ITSLUS.ItsLearning.Import.ImportFolder:17
• ITSLUS.ItsLearning.Import.ImportPage:851
• ITSLUS.ItsLearning.Import.ImportAssessment:28
• Objects with Learning Objectives:0
• Total Learning Objectives:0
• Objects with Keywords:0

Can anyone tell me what exactly the problem might be? I've never seen anything in Canvas during a course export that allowed me to add Learning Objectives or Keywords. Furthermore, why would this stop a common cartridge upload?

[kevinw]

Update:

The course successfully loaded but basically only loaded the text, all the PDF and word documents, the course images, the videos embedded in the course, none of that came through. 

What could have happened? 

[kevinw]

Further update: 

It turns out that there were errors in the IMS Global certification of the file. How could this happen? I thought Canvas met the IMS Global specs.