Failed to Log In

Community Member

My students create their Canvas accounts through their Google account that is tied to our district. I've been using Canvas for years and haven't had any issues until this year. I have two students with the following message when they try to create their account/log in through Google:

Canvas doesn't have an account for user: <generated_id>

You can try to log in again.

Out of 200 students this year (and the past 5 years full of students), I haven't had this issue before and I am not sure how to proceed. Any advice here would be appreciated. Thanks in advance!

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