Locked Student Account
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I'm using the free version and I have a student who can't join my class. When creating his account it says he already has an account and to login. He doesn't remember every using Canvas and doesn't know what his password is. When asking to reset the password the screen says to contact his teacher but he doesn't know who that is.
The account used name looks like an autogenerated D with several numbers instead of his name. He can't create a new account because the old account is tied to his school email address and he doesn't have another email address.
Is there anyway to find out who his teacher is that created his old account? Has anyone found a work-around for something like this? I need him to be able to log in to my Canvas class to do his assignments.
