Videos Are not functioning for Students

[DrJ428]

I am teaching in Week 7 anf have uploaded all 10 weeks of pre-recorded lectures.  They have been working fine.  Now the videos do not function. They still work fine in my pc folders but even when I upload them again, they do not work.  Even the prior weeks are not working any more. What is going on?  I have a school in session and need a fix asap.  Thank you adavance.

Dr JS

[DrJ428]

I am not sure what happened, all courses had the videos but no one could watch them.  Even when I deleted the page and started over. All videos have been uploaded since early October and worked fine until last night.

However, I checked before bed, and again this morning and everything is working again.  I am not sure what happened, but it might have been a Canvas issue.  I don't know for sure, but its odd that students were contact me and we all had the same issue, when I let them know it was working again, they could access them again.  

[lroberts45 · Accepted solution]

Hello DrJ428!

Canvas was having issues with their videos Tuesday according to their Status page. The issue was widespread as we were having issues with videos not playing, too.

[DrJ428]

Hello Iroberts45

Thank you for the response and information.  They started working by the time I posted this and I was in contact with support.  No one knew why, but your response clarifies the situation.  Thank you