"Finish the Registration Process" - But no email.

[PreciousFrancis]

Our corporation is currently piloting Canvas and one of our teachers is getting a message that they need to finish the registration process but they did not a receive an email to do this. I believe this is because they already had a student account using the same email, but these accounts are not syncing up for some reason.

[KevinMeredith]

Hi @PreciousFrancis, I'm happy to help with these learners. If you want to send me a direct message, I can manually help them get started. Thanks. 

[PreciousFrancis]

Thank you Kevin, my bigger concern is why is this happening and is there anything we can do to avoid it? Is there a way to toggle between the two accounts that have the same email address? It almost seems like Canvas is setting up two different accounts for these users. One of the "Students" in my canvas course had their course removed and when they logged in to their account it showed them as a teacher.... We are piloting this in our district and this is a concern for me about the product, I know that this will lead to teacher frustration. Ideally we would like everyone to be able to be enrolled in courses as students for professional development, and also be able to set up courses for their own students to be in.

[PreciousFrancis]

I also apologize but I'm not sure how to go about sending you a direct message on this platform. 

[KristyWoods]

I realize this has been a year ago but I'm having the same issue. I have never used canvas with this email so that's not the issue. I'm trying to publish my course but I never receive the "said" registration email. It is not in spam.

Thanks

[KevinMeredith]

Hi @PreciousFrancis, because of the structure of Free-for-Teacher, we can't support SIS integrations or more hands-on administrative control over rostering. In a pilot program or controlled environment, you would see a big difference rather than having to manually add each user or have them register in this way. 

I have attached a photo of how to enable private messaging in the Canvas Community. Go to settings -> preferences -> private messenger. I can then help your students in a more confidential manner. 

Regarding why this is happening: often we see students register multiple times OR they log in through google/microsoft/third party provider, and there's duplicate accounts being created for them, and this free version doesn't recognize the duplication. Again, this is much more easily managed in a pilot/full version of Canvas. If I see which students need help, I can better ID where the hangups are occurring, including why roles are being switched for them. 

Thanks, 

Kevin

With th